Admin vs Editor Roles
Clarence AI uses a simple but powerful two‑role system to keep responsibilities clear and protect your organization’s accounts.
Role model overview
The two primary roles are:
- Admin – full administrative control
- Editor – content and engagement focused
Each role has different permissions and responsibilities.
Admin role
Admins are responsible for configuring and safeguarding the overall Clarence AI environment. Typical capabilities include:
- Adding, editing, and removing team members
- Connecting and managing social media accounts
- Creating and maintaining AI configurations (Normal and Sensitive)
- Managing the Knowledge Base content and structure
- Adjusting high‑level platform settings and policies
In most organizations, Admins are senior communications staff, platform owners, or members of the digital team who are accountable for compliance and governance.
Editor role
Editors focus on day‑to‑day communication and engagement. Typical capabilities include:
- Drafting and scheduling posts and campaigns
- Monitoring social media mentions, engagement, and sentiment
- Working with the Manual Responder queue
- Suggesting updates or additions to the Knowledge Base (according to your internal process)
Editors usually do not have permission to:
- Change core system settings
- Manage user accounts and roles
- Connect or disconnect social media accounts
Accountability
All actions in Clarence AI are logged. Each user is responsible for actions taken under their account.
Never share your login with another person. If someone needs access, they should be provisioned with their own account and appropriate role.
If you are unsure which role you have or need additional permissions, contact your Clarence AI Administrator.