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Clarence AI Documentation

Learn how to configure and operate Clarence AI—the AI-powered social media management platform for government agencies and large organizations.

Easy to Use

Real-time Analytics & Sentiment

Monitor mentions, engagement, reach, and sentiment across X (Twitter), Facebook, and Instagram from a single analytics dashboard.

Focus on What Matters

AI Response Management

Configure a Knowledge Base plus Normal and Sensitive configurations so Clarence AI can respond automatically to routine posts and escalate high-risk topics to humans.

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Campaigns & Governance

Plan campaigns, schedule content, and manage users and social accounts with clear Admin vs Editor roles designed for public sector teams.