Normal Configuration Setup
Normal configurations are used for general, day‑to‑day responses that handle routine questions and interactions.
When to use a Normal configuration
Use a Normal configuration for topics such as:
- Office hours and contact information
- Basic service descriptions
- Standard policy explanations
- Links to public resources
These are topics where you are comfortable allowing the AI to respond automatically based on your Knowledge Base.
Creating a Normal configuration
When setting up a Normal configuration, you will typically define:
- Title – A clear name for the configuration (for example, "Hours of Operation", "General Inquiry").
- Tone – The personality the AI should use (for example, "Formal", "Helpful", "Professional").
- Platform – Which social media account(s) this configuration applies to.
- Keywords – Words or phrases that should trigger this configuration (for example, "hours", "contact", "website").
- Response Instructions – Specific guidance to the AI (for example, "Respond by providing the office hours and a link to the contact page").
- Tweet/Message Examples – A few good and bad responses to demonstrate the desired style and boundaries.
tip
Start with a small number of clearly defined Normal configurations, monitor their output, and expand gradually as you gain confidence in the AI’s behaviour.
For high‑risk or politically sensitive topics, use a Sensitive/Crisis Management Configuration instead.