AI Response Management Overview
AI Response Management is the core of the Clarence AI platform. It allows you to automate responses with precision and control, ensuring your brand can respond 24/7 while still protecting sensitive topics and high‑risk conversations.
This module is powered by:
- A centralized Knowledge Base
- Flexible automated responder configurations
- Dedicated Normal and Sensitive (crisis) configurations
- A Manual Responder queue for complex cases
- A comprehensive Responses Log for accountability
Who uses this module?
AI Response Management is primarily used by communications teams, social media managers, and Admins responsible for brand reputation and public engagement.
Key components
The AI Response Management module is organized into the following parts:
- The Knowledge Base – The AI’s “brain”, where you upload FAQs, policies, and official statements.
- Automated Responder – The overall approach to configuring automatic responses.
- Normal Configuration Setup – Day‑to‑day automated responses for routine topics.
- Sensitive/Crisis Management Configuration – Detection and escalation of high‑risk content.
- Manual Response Queue – Human review and drafting for complex or sensitive posts.
- Understanding Response Logs – Full audit trail of all responses sent.
Use the child pages in this section to learn how to configure each part safely and effectively.