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Highlight: AI Response Management in Clarence AI

· One min read
Ngeti
Ngeti
Clarence AI Documentation Maintainer

In this post we’ll highlight how AI Response Management works in Clarence AI and why it matters for government agencies and large organizations.

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AI Response Management is built around your Knowledge Base and a set of Normal and Sensitive configurations.

Key points:

  • The Knowledge Base powers accurate, on‑brand responses.
  • Normal configurations handle routine questions automatically.
  • Sensitive configurations detect high‑risk topics and escalate them to humans.
  • The Manual Responder queue and Responses Log ensure accountability.

You can learn more in the AI Response Management section of the docs.